# How Glamnetic uses Gorgias

**44%**: “Glamnetic cut the number of order modification conversations that need a human by 44%”

As published on [gorgias.com](https://www.gorgias.com/customers/glamnetic-support), December 2024. Captured by usedby on 2026-10-08.

- Company: [Glamnetic](https://www.usedby.ai/companies/glamnetic.md)
- Tool: [Gorgias](https://www.usedby.ai/tools/gorgias.md)
- Teams: Customer Experience

## What the story says

Glamnetic uses Gorgias's AI Agent, named Gina, to handle time-sensitive order modification requests such as shipping address changes, cancellations and item edits. Gina acts directly in Shopify and works with their 3PL ShipMonk, after the customer confirms each change.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Glamnetic, not ours.

> By enabling Gina to act, not just respond, Glamnetic cut the number of order modification conversations that need a human by 44%. Before AI Agent 3.0, nearly 7 in 10 of these conversations ended with a human stepping in. Today it is under 4 in 10.

- **2.2x**: “2.2x more shipping addresses edited in time by AI Agent”
- **1.8x**: “1.8x more orders canceled before reaching fulfillment”
- **5.3x**: “5.3x more order item modifications successfully executed, reducing unnecessary returns”
- **52%**: “52% fewer escalations on order cancellations”

> If it's an address change, we would have to reship a package to the correct address because it's not the customer's fault. Now, with Actions, it's instantaneous.
>
> Mia Chapa, VP of CX and Strategic Initiatives

> Sometimes orders are placed by mistake, or there's that remorse. When they come in, they ask for a cancellation, boom, Gina will take care of that for you.
>
> Mia Chapa, VP of CX and Strategic Initiatives

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 44% is printed word for word on the page, near the name of Glamnetic.
- Checked: the passage quoted above is copied word for word from the page, near the name of Glamnetic.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Glamnetic uses Gorgias. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/glamnetic-gorgias · How we check: https://www.usedby.ai/methodology