# How Global Processing uses New Relic

**30%**: “a 30% reduction in mean time to resolution (MTTR)”

As published on [newrelic.com](https://newrelic.com/customers/global-processing). Captured by usedby on 2026-11-13.

- Company: [Global Processing](https://www.usedby.ai/companies/global-processing.md)
- Tool: [New Relic](https://www.usedby.ai/tools/new-relic.md)
- Teams: Observability team, Service Operations Center (SOC), On-call teams
- Customer since (as the page says): Global Processing switched to New Relic in 2023

## The use case: how Global Processing deploys New Relic

Global Processing, a financial services transaction processor, uses New Relic APM and alerting to correlate incidents, cut alert noise, and automatically log incidents in its ticketing platform. It also uses New Relic AI to help engineers get answers and learn NRQL during onboarding.

Summary written by usedby from the source page, in English. The figures are those of New Relic and Global Processing, not ours.

> New Relic’s system-wide monitoring and actionable alerts have led to a 30% reduction in mean time to resolution (MTTR), minimizing downtime and boosting operational efficiency.

- **50%**: “In just two months, the company’s volume of incidents in its ticket platform fell by 50%—now that alerts are only created for important anomalies.”
- **10%**: “Global Processing engineers have also mastered NRQL 10% faster using the AI capability”

> I don’t want to be the gatekeeper of information. Tools like New Relic AI really help. If you’re not used to these platforms, you can get lost quickly. With New Relic, anyone can access information instantly—that’s one of the greatest virtues of New Relic AI.
>
> Santiago Lator, Observability Team Lead

Source: [newrelic.com](https://newrelic.com/customers/global-processing), captured 2026-11-13.

## Other companies using New Relic

- [27Global](https://www.usedby.ai/companies/27global.md) — Confirmed
- [ABS-CBN](https://www.usedby.ai/companies/abs-cbn.md) — Confirmed
- [Achievers](https://www.usedby.ai/companies/achievers.md) — Confirmed
- [Acko](https://www.usedby.ai/companies/acko.md) — Confirmed
- [Aeromexico](https://www.usedby.ai/companies/aeromexico.md) — Confirmed
- [Ajaib](https://www.usedby.ai/companies/ajaib.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-13.

- Checked: the figure 30% is printed word for word on the page, near the name of Global Processing.
- Checked: the passage quoted above is copied word for word from the page, near the name of Global Processing.
- Checked: Global Processing uses New Relic. Confirmed line. Latest check across sources: 2026-11-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/global-processing-new-relic · How we check: https://www.usedby.ai/methodology