# How Globalfaces uses Level AI

**75%**: “Globalfaces now enjoys a 75% conversion rate on verification calls”

As published on [thelevel.ai](https://thelevel.ai/case-studies/globalfaces). Captured by usedby on 2026-10-08.

- Company: [Globalfaces](https://www.usedby.ai/companies/globalfaces.md)
- Tool: [Level AI](https://www.usedby.ai/tools/level-ai.md)
- Teams: Quality Assurance, Contact Center

## What the story says

Globalfaces uses Level AI to automatically review all of its donor verification calls and score them against its QA scorecards. It also flags coachable moments such as mentions of one-time giving, and detects and erases credit card information captured by its telephony systems.

Summary written by usedby from the source page, in English. The figures are those of Level AI and Globalfaces, not ours.

> With Level AI powering its face-to-face fundraising contact center operations — which account for over 90% of its revenue — Globalfaces now enjoys a 75% conversion rate on verification calls. At the same time, what was once a team of six QA auditors is now a team of three.

- **98%**: “the team audited 12,000 calls and landed at 98% accuracy”
- **275 hours**: “automating this task with Level AI will enable the company to reclaim 275 hours each month”
- **100%**: “Globalfaces can now evaluate 100% of these interactions”

> Our quality assurance has been revolutionized by Level AI
>
> Nabila Tisha, SVP of Sales & Operations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 75% is printed word for word on the page, near the name of Globalfaces.
- Checked: the passage quoted above is copied word for word from the page, near the name of Globalfaces.
- Checked: Globalfaces uses Level AI. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/globalfaces-level-ai · How we check: https://www.usedby.ai/methodology