# How GoFundMe uses Assembled

**over 2 hours a day**: “The daily algorithm spits out 80-90% of the schedule for us, which saves us over 2 hours a day in scheduling.”

As published on [assembled.com](https://www.assembled.com/case-study/gofundme). Captured by usedby on 2026-10-08.

- Company: [GoFundMe](https://www.usedby.ai/companies/gofundme.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Teams: Customer Operations

## What the story says

GoFundMe uses Assembled for workforce management, generating forecasts from its Zendesk data and automated schedules that balance email and chat coverage with project time and meetings. Queue mapping lets it forecast and staff its specializations separately.

Summary written by usedby from the source page, in English. The figures are those of Assembled and GoFundMe, not ours.

> Assembled integrates with Zendesk and generates sophisticated forecasts for GoFundMe that regularly achieve within 10% weekly accuracy. With these forecasts, GoFundMe uses Assembled's sophisticated scheduling algorithms to generate schedules that balance their email and chat needs alongside project time and meetings for the team.

- **80-90%**: “GoFundMe uses sophisticated scheduling algorithms automate 80-90% of their time spent scheduling.”
- **\>90%**: “Assembled's fully automated forecasts regularly achieve \>90% weekly accuracy across email and chat channels.”
- **over 100**: “With Assembled, GoFundMe was able to scale the team to over 100 team members while maintaining sub-hour response time to customers.”

> The daily algorithm spits out 80-90% of the schedule for us, which saves us over 2 hours a day in scheduling. Every day it’s tangible savings.
>
> Morgan Wood, VP of Customer Operations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure over 2 hours a day is printed word for word on the page, near the name of GoFundMe.
- Checked: the passage quoted above is copied word for word from the page, near the name of GoFundMe.
- Checked: GoFundMe uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/gofundme-assembled · How we check: https://www.usedby.ai/methodology