# How Gong uses Pinecone

**10x**: “Since the transition, Gong's team has experienced a remarkable 10x reduction in costs.”

As published on [pinecone.io](https://www.pinecone.io/customers/gong/). Captured by usedby on 2026-10-08.

- Company: [Gong](https://www.usedby.ai/companies/gong.md)
- Tool: [Pinecone](https://www.usedby.ai/tools/pinecone.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: R&D

## What the story says

Gong uses Pinecone as the vector database behind its Smart Trackers feature, storing sentence embeddings from customer conversations and running vector searches to find sentences similar to user-provided examples. This lets it track and classify concepts in those conversations.

Summary written by usedby from the source page, in English. The figures are those of Pinecone and Gong, not ours.

> The newly architected design of Pinecone serverless empowers Gong to leverage limitless storage and efficient computing capabilities specifically tailored to their workload, resulting in significant cost reduction. Since the transition, Gong's team has experienced a remarkable 10x reduction in costs.

> Pinecone serverless isn't just a cost-cutting move for us; it is a strategic shift towards a more efficient, scalable, and resource-effective solution.
>
> Jacob Eckel, VP, R&D Division Manager

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 10x is printed word for word on the page, near the name of Gong.
- Checked: the passage quoted above is copied word for word from the page, near the name of Gong.
- Checked: Gong uses Pinecone. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/gong-pinecone · How we check: https://www.usedby.ai/methodology