# How Goody uses Siena AI

**42%**: “Siena can handle 42% of customer conversations”

As published on [siena.cx](https://www.siena.cx/customer-stories/goody-faster-customer-service-response), March 2025. Captured by usedby on 2026-10-27.

- Company: [Goody](https://www.usedby.ai/companies/goody.md)
- Tool: [Siena AI](https://www.usedby.ai/tools/siena-ai.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: CX

## The use case: how Goody deploys Siena AI

Goody, a corporate gifting platform, uses Siena as an AI agent to answer customer conversations on live chat and email, integrated with Intercom. It lets a small CX team keep response times during holiday volume surges and offer support outside working hours.

Summary written by usedby from the source page, in English. The figures are those of Siena AI and Goody, not ours.

> They were able to maintain their goal of a 5-minute response time on live chat, despite their volume tripling over the holiday season.

- **5-minute**: “They were able to maintain their goal of a 5-minute response time on live chat, despite their volume tripling over the holiday season.”

> As someone who was against AI before, I see the need and the positive effects of AI.
>
> Miles Johnson, Director of CX

Source: [siena.cx](https://www.siena.cx/customer-stories/goody-faster-customer-service-response), captured 2026-10-27.

## Other AI tools used by Goody

- [Kustomer](https://www.usedby.ai/tools/kustomer.md) — Confirmed

## Siena AI users in E-commerce & D2C

- [Hexclad](https://www.usedby.ai/companies/hexclad.md) — Confirmed
- [Simple Modern](https://www.usedby.ai/companies/simple-modern.md) — Confirmed
- [Terra Kaffe](https://www.usedby.ai/companies/terra-kaffe.md) — Confirmed
- [Brooklinen](https://www.usedby.ai/companies/brooklinen.md) — Observed
- [ButcherBox](https://www.usedby.ai/companies/butcherbox.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 42% is printed word for word on the page, near the name of Goody.
- Checked: the passage quoted above is copied word for word from the page, near the name of Goody.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Goody uses Siena AI. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/goody-siena-ai · How we check: https://www.usedby.ai/methodology