# How Gorgias uses Sana

**4,000**: “Gorgias Academy now serves over 4,000 users with more than 1,000 certifications issued in the first few months.”

As published on [sanalabs.com](https://sanalabs.com/customers/learning/gorgias). Captured by usedby on 2026-10-24.

- Company: [Gorgias](https://www.usedby.ai/companies/gorgias.md)
- Tool: [Sana](https://www.usedby.ai/tools/sana.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: Customer Education

## What the story says

Gorgias runs its customer-facing Gorgias Academy on Sana Learn, using it for course authoring, automated enrollment, reporting dashboards, and an AI tutor that answers learner questions from help documentation. The customer education team also plans to use it for internal enablement and partner training.

Summary written by usedby from the source page, in English. The figures are those of Sana and Gorgias, not ours.

> Since launching on Sana Learn, Gorgias Academy now serves over 4,000 users with more than 1,000 certifications issued in the first few months.

> Reporting that used to take hours now takes seconds. With Sana, we can walk into executive conversations with dashboards that are boardroom ready.
>
> Jagvir Brar, Senior Customer Education Manager

Source: [sanalabs.com](https://sanalabs.com/customers/learning/gorgias), captured 2026-10-24.

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 4,000 is printed word for word on the page, near the name of Gorgias.
- Checked: the passage quoted above is copied word for word from the page, near the name of Gorgias.
- Checked: Gorgias uses Sana. Observed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/gorgias-issues-1-000-certifications-in-3-months-wi · How we check: https://www.usedby.ai/methodology