# How Gorgias uses Zilliz

As published on [zilliz.com](https://zilliz.com/customers/gorgias). Captured by usedby on 2026-10-06.

- Company: [Gorgias](https://www.usedby.ai/companies/gorgias.md)
- Tool: [Zilliz](https://www.usedby.ai/tools/zilliz.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)

## What the story says

Gorgias builds conversational AI agents for e-commerce merchants and uses Zilliz Cloud as the vector database behind them. It retrieves support knowledge, past tickets and product catalog data per merchant, with tenant data isolated by partition key.

Summary written by usedby from the source page, in English. The figures are those of Zilliz and Gorgias, not ours.

> After migrating to Zilliz Cloud, Gorgias removed many of the workarounds and custom indexing logic required by the previous system. This reduced infrastructure complexity, allowing developers to spend more time improving the AI agent rather than maintaining the vector search layer.

## What usedby checked

We compared the story with its live page on 2026-10-06.

- Checked: the passage quoted above is copied word for word from the page, near the name of Gorgias.
- Checked: Gorgias uses Zilliz. Confirmed line. Latest check across sources: 2026-10-06.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/gorgias-zilliz · How we check: https://www.usedby.ai/methodology