# How Grammarly uses Glean

As published on [glean.com](https://www.glean.com/resources/customer-stories/grammarly). Captured by usedby on 2026-10-07.

- Company: [Grammarly](https://www.usedby.ai/companies/grammarly.md)
- Tool: [Glean](https://www.usedby.ai/tools/glean.md)
- Industry: [Artificial Intelligence](https://www.usedby.ai/companies/industry/artificial-intelligence.md)
- Teams: Customer Support

## What the story says

Grammarly's customer support agents use Glean to search across Slack, Confluence, Zendesk, and Google Drive from one place to find troubleshooting information. This replaces switching between multiple apps to track down answers.

Summary written by usedby from the source page, in English. The figures are those of Glean and Grammarly, not ours.

> With Glean, Grammarly’s support team spends less time searching and more time helping customers. Agents can confidently provide fast, accurate answers — reducing response times and improving customer satisfaction.

> With Glean, I found many more documents with important product information than I even knew existed within Grammarly. Glean helps speed up the search for troubleshooting information, especially when assisting customers with complex problems.
>
> Iryna Smyk, Customer Support Manager

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of Grammarly.
- Checked: Grammarly uses Glean. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/grammarly-glean · How we check: https://www.usedby.ai/methodology