# How Great Wolf Resorts uses Sanas

**60 seats**: “Great Wolf moved Colombia into production with 60 seats.”

As published on [sanas.ai](https://www.sanas.ai/customer-stories/great-wolf-resorts), October 2026. Captured by usedby on 2026-10-08.

- Company: [Great Wolf Resorts](https://www.usedby.ai/companies/great-wolf-resorts.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Teams: Contact center, Customer Service
- Customer since (as the page says): In February 2026, Great Wolf deployed Sanas to all Colombia agents

## What the story says

Great Wolf Resorts uses Sanas Accent Translation on its guest contact center agents in Colombia so guests can understand them more clearly while the agents keep their own voice. It runs alongside the partner's contact-center platform and is also built into training for new agents.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Great Wolf Resorts, not ours.

> With Sanas, we saw a significant difference in handle time for the agents using it, and Colombia is finally falling in line with our other sites. Conversion is showing up better, revenue per call is showing positive, and overall it’s showing really good numbers.

- **10**: “its partner turned Sanas off for 10 Colombia agents as a control group.”

> With Sanas, we saw a significant difference in handle time for the agents using it, and Colombia is finally falling in line with our other sites. Conversion is showing up better, revenue per call is showing positive, and overall it’s showing really good numbers.
>
> Customer & User Experience Manager, Great Wolf Resorts, Customer & User Experience Manager

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 60 seats is printed word for word on the page, near the name of Great Wolf Resorts.
- Checked: the passage quoted above is copied word for word from the page, near the name of Great Wolf Resorts.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Great Wolf Resorts uses Sanas. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/great-wolf-resorts-sanas · How we check: https://www.usedby.ai/methodology