# How Greenlane uses Agentforce

**58%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model”

As published on [salesforce.com](https://www.salesforce.com/customer-stories/greenlane/). Captured by usedby on 2026-11-15.

- Company: [Greenlane](https://www.usedby.ai/companies/greenlane.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Teams: Customer Support, Product, Engineering, Operations, Sales, Marketing

## The use case: how Greenlane deploys Agentforce

Greenlane uses Agentforce as a first-responder support agent for electric-truck drivers, answering questions about charging sessions, billing and site access from its approved knowledge base, with escalation to human support for edge cases.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and Greenlane, not ours.

> Agentforce delivered answers 58% faster than Greenlane's shared call center model and was 15% more accurate. What’s more, it could handle up to 98% of calls without the need for escalation.

- **15%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model and was 15% more accurate.”
- **98%**: “What’s more, it could handle up to 98% of calls without the need for escalation.”

> A lot of our infrastructure is built around Salesforce so adding Agentforce was a natural fit for our customer support needs.
>
> Raj Jhaveri, Chief Technology Officer, Greenlane

Source: [salesforce.com](https://www.salesforce.com/customer-stories/greenlane/), captured 2026-11-15.

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-15.

- Checked: the figure 58% is printed word for word on the page, near the name of Greenlane.
- Checked: the passage quoted above is copied word for word from the page, near the name of Greenlane.
- Checked: Greenlane uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/greenlane-agentforce · How we check: https://www.usedby.ai/methodology