# How GreenPal uses Intercom

**60%+** increase in NPS

As published on [intercom.com](https://www.intercom.com/customers/greenpal). Captured by usedby on 2026-10-08.

- Company: [GreenPal](https://www.usedby.ai/companies/greenpal.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)

## What the story says

GreenPal, a lawn care services provider, consolidated its support channels into a single Intercom platform. It uses the Messenger across its website and mobile apps to give in-context support and gather feedback from its customers, and pulls Stripe payment data into the Inbox.

Summary written by usedby from the source page, in English. The figures are those of Intercom and GreenPal, not ours.

> Now using Intercom across their mobile apps to offer in-context support and gather feedback from their 300,000 customers.

> When we first started using Intercom, we had an NPS of less than five. Since then, we've increased it to eight. Intercom has played a crucial role in that by enabling us to provide quick, in-context support to our customers and fix their issues.
>
> Bryan Clayton, CEO and Co-Founder at GreenPal

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 60%+ is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of GreenPal.
- Checked: GreenPal uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/greenpal-intercom · How we check: https://www.usedby.ai/methodology