# How Guild uses Sierra

**4.8/5** CSAT score matched by Sierra on member chat

As published on [sierra.ai](https://sierra.ai/customers/guild), December 2025. Captured by usedby on 2026-10-07.

- Company: [Guild](https://www.usedby.ai/companies/guild.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Teams: Member support specialists

## What the story says

Guild uses Sierra to extend member support beyond its weekday hours, handling transactional member chat queries around the clock and adding many languages instantly. Human support specialists are freed up for more complex, human-centered interactions.

Summary written by usedby from the source page, in English. The figures are those of Sierra and Guild, not ours.

> After piloting multiple solutions, Guild chose Sierra to extend their support beyond 12-hour weekday coverage and add 20+ languages instantly. The result surprised even Marek's team: Sierra matched their 4.8 CSAT score when handling member chat interactions.

- **20+**: “After piloting multiple solutions, Guild chose Sierra to extend their support beyond 12-hour weekday coverage and add 20+ languages instantly.”

> We never want the humanity to leave our business,
>
> Jonathan Marek, COO

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 4.8/5 is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Guild.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Guild uses Sierra. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/guild-sierra · How we check: https://www.usedby.ai/methodology