# How GymNation uses LlamaIndex

**20%**: “20% increase in digital lead to sales conversion”

As published on [llamaindex.ai](https://www.llamaindex.ai/customers/gymnation-revolutionizes-fitness-with-ai-agents-powering-member-experiences). Captured by usedby on 2026-10-07.

- Company: [GymNation](https://www.usedby.ai/companies/gymnation.md)
- Tool: [LlamaIndex](https://www.usedby.ai/tools/llamaindex.md)

## What the story says

GymNation built a multi-agent system on LlamaIndex, using a RAG query engine, agent orchestration and function calling into its existing systems. It powers a prospect and member chatbot, a voice assistant for sales and service agents, and AI-driven member onboarding.

Summary written by usedby from the source page, in English. The figures are those of LlamaIndex and GymNation, not ours.

> With just four people, GymNation has deployed multiple AI agents in production, including Jenny and Albus, with several others in development, covering various aspects of the member lifecycle

- **87%**: “87% conversation rate with digital leads (industry standard: 60-70%)”
- **75%**: “75% success rate in automated tour booking (industry standard: 50%)”
- **65%**: “65% tour show rates (industry standard: 50%)”

> LlamaIndex has been a game-changer for GymNation. It allowed us to rapidly deploy AI agents to transform every aspect of our member experience, from initial engagement to ongoing support. The flexibility and power of LlamaIndex enabled us to create a multi-agent ecosystem that tripled our human agents' productivity. These agents have enabled us to set new standards in personalized fitness journeys. As we continue to innovate, LlamaIndex remains at the core of our AI strategy, helping us push the boundaries of what's possible in the fitness industry.
>
> Karl Foster, CTO of GymNation

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 20% is printed word for word on the page, near the name of GymNation.
- Checked: the passage quoted above is copied word for word from the page, near the name of GymNation.
- Checked: GymNation uses LlamaIndex. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/gymnation-llamaindex · How we check: https://www.usedby.ai/methodology