# How HairMax uses Tidio

**7,800 hours** support hours saved annually

As published on [tidio.com](https://www.tidio.com/customers/hairmax/), April 2026. Captured by usedby on 2026-10-09.

- Company: [HairMax](https://www.usedby.ai/companies/hairmax.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: Customer Experience, IT

## What the story says

HairMax uses Tidio's Lyro AI Agent to automate customer support for its at-home laser hair growth devices, handling technical and treatment questions and escalating complex cases to human experts. The team keeps expanding its help center articles to improve Lyro's answers.

Summary written by usedby from the source page, in English. The figures are those of Tidio and HairMax, not ours.

> We've saved 7,800 support hours annually—equivalent to 52 full-time support agents. For a company our size, that's game-changing.

- **22%**: “22% Increase in Resolution Rate: Improved from 60% to 73% first-contact resolution, meaning more customers got their issues solved immediately without escalation.”
- **100**: “A key factor in HairMax’s success has been their commitment to continuously expanding their knowledge base, with 100 new help center articles added monthly.”

> Implementing Tidio's Lyro AI has been transformative for our customer support operations. As a specialized medical device company with a global customer base, we needed a solution that could provide expert assistance 24/7. Lyro has saved us thousands of support hours while actually improving our resolution rates.
>
> David Michaels, Co-Founder and CEO at HairMax

Source: [tidio.com](https://www.tidio.com/customers/hairmax/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 7,800 hours is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of HairMax.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: HairMax uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/hairmax-tidio · How we check: https://www.usedby.ai/methodology