# How Healthvana uses Dialpad

As published on [dialpad.com](https://www.dialpad.com/customers/healthvana/). Captured by usedby on 2026-10-08.

- Company: [Healthvana](https://www.usedby.ai/companies/healthvana.md)
- Tool: [Dialpad](https://www.usedby.ai/tools/dialpad.md)
- Teams: Patient Phone Support

## What the story says

Healthvana's patient phone support team uses Dialpad for calling and voicemail with automatic transcriptions, synced voicemail inboxes, texting, and call analytics. They use it to call patients back with COVID-19 test results and guidance, including bilingual support for underserved communities.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and Healthvana, not ours.

> Now? Everything automatically syncs, so they can instantly see what messages are handled and which ones still need replying to.

> It Definitely Helped Increase Our Productivity Within The Team, In Terms Of Reaching Patients In A More Timely Manner And Handling Situations Quicker. The Team Has Fewer Questions About Who Answered What Voicemail—Because We Can See That Within Dialpad. Our Phone Support Team Is A Much More Efficient And Well-Oiled Machine Than It Used To Be.
>
> Susie Castillo, Recruiting Coordinator/Patient Phone Support Lead

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Healthvana.
- Checked: each number in our summary is printed on the page.
- Checked: Healthvana uses Dialpad. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/healthvana-dialpad · How we check: https://www.usedby.ai/methodology