# How Hearst uses Moveworks

**57%**: “57% of support issues resolved autonomously”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/hearst-speeds-up-employee-support-with-moveworks). Captured by usedby on 2026-10-08.

- Company: [Hearst](https://www.usedby.ai/companies/hearst.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Media & Publishing](https://www.usedby.ai/companies/industry/media-publishing.md)
- Teams: IT, HR, Enablement
- Customer since (as the page says): In June 2020, Hearst launched Moveworks AI Assistant

## What the story says

Hearst uses the Moveworks AI Assistant in Slack and Microsoft Teams to resolve employee support issues, unlock accounts, route tickets and surface knowledge articles. It integrates with systems such as ServiceNow, Okta and SharePoint across the company's many acquired businesses.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Hearst, not ours.

> Because Hearst operates across so many business units, each with unique needs and systems, the company required a flexible support platform capable of adapting to a wide variety of workflows.

- **1,200**: “Over 1,200 employee questions answered instantly per month”
- **4,000**: “Approximately 4,000 knowledge base articles surfaced monthly.”

> We wanted AI to take root in our organization, but we didn’t realize how fast it could happen. The AI Assistant blew us away right out of the gate.
>
> David Kaczerski, Director of Global ServiceDesk

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/hearst-speeds-up-employee-support-with-moveworks), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 57% is printed word for word on the page, near the name of Hearst.
- Checked: the passage quoted above is copied word for word from the page, near the name of Hearst.
- Checked: Hearst uses Moveworks. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/hearst-moveworks · How we check: https://www.usedby.ai/methodology