# How Helvetia uses Rasa

**over 30%** conversion rate via text message

As published on [rasa.com](https://rasa.com/customers/helvetia). Captured by usedby on 2026-10-08.

- Company: [Helvetia](https://www.usedby.ai/companies/helvetia.md)
- Tool: [Rasa](https://www.usedby.ai/tools/rasa.md)
- Industry: [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech.md)

## The use case: how Helvetia deploys Rasa

Helvetia built an AI assistant that offers insurance policies to customers via text message, using Rasa for natural language understanding and dialogue management. It is deployed on-prem to meet data privacy requirements.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Helvetia, not ours.

> The careful implementation and ‘go-live’ interactions with real customers produced incredible results, achieving a conversion rate of over 30% via text message.

> Rasa Enterprise allowed us to significantly reduce the engineering costs of our conversational AI projects. Being in control of our data and where Rasa is deployed is very important for us.
>
> Florian Nägele, Project Manager at Helvetia

Source: [rasa.com](https://rasa.com/customers/helvetia), captured 2026-10-08.

## Other AI tools used by Helvetia

- [Snyk](https://www.usedby.ai/tools/snyk.md) — Confirmed
- [Domino Data Lab](https://www.usedby.ai/tools/domino-data-lab.md) — Observed
- [Unique](https://www.usedby.ai/tools/unique.md) — Observed

## Rasa users in Insurance & InsurTech

- [Groupe IMA](https://www.usedby.ai/companies/groupe-ima.md) — Confirmed
- [Lemonade](https://www.usedby.ai/companies/lemonade.md) — Confirmed
- [nib insurance](https://www.usedby.ai/companies/nib-insurance.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure over 30% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Helvetia.
- Checked: Helvetia uses Rasa. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/helvetia-rasa · How we check: https://www.usedby.ai/methodology