# How Hitachi uses Ema

**70%**: “70% increase in efficiency”

As published on [ema.ai](https://www.ema.ai/customer/hitachi), July 2025. Captured by usedby on 2026-10-30.

- Company: [Hitachi](https://www.usedby.ai/companies/hitachi.md)
- Tool: [Ema](https://www.usedby.ai/tools/ema.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)
- Teams: HR, HR Ops

## The use case: how Hitachi deploys Ema

Hitachi Digital uses Ema's AI agent, code-named Skye, to handle HR workflows across five business units, resolving employee queries and managing tasks such as leave applications, claims, and reimbursements across the employee lifecycle.

Summary written by usedby from the source page, in English. The figures are those of Ema and Hitachi, not ours.

> With more than 40,000+ Hitachi employees globally using Ema, the average query resolution time dropped from days to minutes, enhancing employee satisfaction and significantly boosting operational efficiency.

- **30%**: “30% month-over-month drop in HR ticket volume”
- **\<8 weeks**: “\<8 weeks time to market”
- **90%+**: “90%+ accuracy rate, reinforcing Hitachi's trust in Ema's capabilities”

> Grateful to our vendor partner Ema...delivering a working solution from idea to go-live in less than 2 months is no small feat.
>
> Amee Desjourdy, Ex CHRO, Hitachi Digital

Source: [ema.ai](https://www.ema.ai/customer/hitachi), captured 2026-10-30.

## Other AI tools used by Hitachi

- [Luminance](https://www.usedby.ai/tools/luminance.md) — Confirmed
- [Encord](https://www.usedby.ai/tools/encord.md) — Observed
- [Jasper](https://www.usedby.ai/tools/jasper.md) — Observed

## Other companies using Ema

- [Artico](https://www.usedby.ai/companies/artico.md) — Confirmed
- [NTT Data](https://www.usedby.ai/companies/ntt-data.md) — Confirmed
- [Wipro](https://www.usedby.ai/companies/wipro.md) — Confirmed
- [ADP](https://www.usedby.ai/companies/adp.md) — Observed
- [David Lloyd](https://www.usedby.ai/companies/david-lloyd.md) — Observed
- [Exclusive Networks](https://www.usedby.ai/companies/exclusive-networks.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-30.

- Checked: the figure 70% is printed word for word on the page, near the name of Hitachi.
- Checked: the passage quoted above is copied word for word from the page, near the name of Hitachi.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Hitachi uses Ema. Confirmed line. Latest check across sources: 2026-10-30.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/hitachi-ema · How we check: https://www.usedby.ai/methodology