# How Hnry uses Lorikeet

**70%**: “By the peak week of Australian end of financial year, Lorikeet was automating around 70% of them.”

As published on [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-hnry-went-from-zero-to-70-automation-through-the-hardest-week-of-the-year). Captured by usedby on 2026-10-08.

- Company: [Hnry](https://www.usedby.ai/companies/hnry.md)
- Tool: [Lorikeet](https://www.usedby.ai/tools/lorikeet.md)
- Teams: Customer Operations
- Customer since (as the page says): Hnry’s agent went live in mid-May 2026

## What the story says

Hnry uses Lorikeet's AI agent to answer simple, repeatable customer support questions, starting with Australian tax and then extending to New Zealand and the UK. This frees the support team to handle conversations that need human judgement.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Hnry, not ours.

> Hnry’s agent went live in mid-May 2026, from a baseline of zero automation. In the first month it handled 17,000+ support conversations.

- **17,000+**: “In the first month it handled 17,000+ support conversations.”
- **58%**: “Automation climbed with it, from roughly 58% across the full period to around 70% in the week the load was heaviest.”

> We actually started with Lorikeet with the hardest jurisdiction for year-end, like the nuances of Australian tax.
>
> Alex MacAvoy, Head of Customer Operations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 70% is printed word for word on the page, near the name of Hnry.
- Checked: the passage quoted above is copied word for word from the page, near the name of Hnry.
- Checked: Hnry uses Lorikeet. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/hnry-lorikeet · How we check: https://www.usedby.ai/methodology