# How Home City Ice uses Replicant

**140%**: “140% ROI for conversation automation”

As published on [replicant.com](https://replicant.com/case-studies/home-city-ice). Captured by usedby on 2026-11-08.

- Company: [Home City Ice](https://www.usedby.ai/companies/home-city-ice.md)
- Tool: [Replicant](https://www.usedby.ai/tools/replicant.md)
- Teams: Agents

## The use case: how Home City Ice deploys Replicant

Home City Ice uses Replicant to automate caller authentication in its customer contact operations. This removes routine manual identity verification for callers whose phone numbers are not on file, before orders, service needs, or transfers are handled.

Summary written by usedby from the source page, in English. The figures are those of Replicant and Home City Ice, not ours.

> By implementing Replicant, Home City Ice enabled their agents to save thousands of hours each month on routine authentication tasks, allowing them to focus on delivering exceptional customer service.

- **52%**: “52% resolution rate”
- **$142**: “$142 Intake automation cost savings”

> One of the things I loved about Replicant early on was the very low latency experience. Other vendors skirted around the voice issue, but when voice comes in, latency's the issue. Replicant was by far the leader in that space.
>
> Chris Hickok, Former CIO

Source: [replicant.com](https://replicant.com/case-studies/home-city-ice), captured 2026-11-08.

## Other companies using Replicant

- [AAA](https://www.usedby.ai/companies/aaa.md) — Confirmed
- [Bulwark Pest Control](https://www.usedby.ai/companies/bulwark-pest-control.md) — Confirmed
- [Century Support Services](https://www.usedby.ai/companies/century-support-services.md) — Confirmed
- [CorVel](https://www.usedby.ai/companies/corvel.md) — Confirmed
- [Doordash](https://www.usedby.ai/companies/doordash.md) — Confirmed
- [ECSI](https://www.usedby.ai/companies/ecsi.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-08.

- Checked: the figure 140% is printed word for word on the page, near the name of Home City Ice.
- Checked: the passage quoted above is copied word for word from the page, near the name of Home City Ice.
- Checked: Home City Ice uses Replicant. Confirmed line. Latest check across sources: 2026-11-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/home-city-ice-replicant · How we check: https://www.usedby.ai/methodology