# How Hopper uses Dialpad

As published on [dialpad.com](https://www.dialpad.com/customers/hopper/). Captured by usedby on 2026-10-08.

- Company: [Hopper](https://www.usedby.ai/companies/hopper.md)
- Tool: [Dialpad](https://www.usedby.ai/tools/dialpad.md)
- Industry: [Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality.md)
- Teams: Contact center, Surgery scheduling, Clinicians

## What the story says

Hopper, a healthcare technology company, uses Dialpad's contact center with conversational AI intake to answer simple questions, detect post-op risk language, and route patients to the right destination, escalating to humans when needed. It also uses Dialpad's AI analytics (AI CSAT, AI Scorecards, transcription analytics) to see where the patient experience breaks down.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and Hopper, not ours.

> Instead of moving incrementally from button-push interactive voice response (IVR) to speech recognition, Hopper made a deliberate decision: skip straight to conversational intake.

> We can now see where experiences are breaking down,
>
> Chase Williams, SVP of IT Transformation

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Hopper.
- Checked: Hopper uses Dialpad. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/hopper-dialpad · How we check: https://www.usedby.ai/methodology