# How HopSkipDrive uses Kustomer

As published on [kustomer.com](https://www.kustomer.com/customers/hopskipdrive/). Captured by usedby on 2026-10-09.

- Company: [HopSkipDrive](https://www.usedby.ai/companies/hop-skip-drive.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [Mobility & Ride-hailing](https://www.usedby.ai/companies/industry/mobility-ride-hailing.md)
- Teams: Community Experience

## What the story says

HopSkipDrive's Community Experience team uses Kustomer to support CareDrivers, parents, and schools across channels, including SMS, from a single timeline view. It also uses the platform's analytics to track CX metrics such as CSAT and First Contact Resolution.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and HopSkipDrive, not ours.

> As a result of Kustomer analytics and the omnichannel timeline view, team efficiency has also improved. The Community Experience team is able to easily see open conversations from a member of the HopSkipDrive community and address all the concerns within one conversation

> Having the ability to service across all channels from one place is so much easier for our agents.
>
> Michelle McCombs, Director, Community Experience

Source: [kustomer.com](https://www.kustomer.com/customers/hopskipdrive/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of HopSkipDrive.
- Checked: HopSkipDrive uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/hopskipdrive-kustomer · How we check: https://www.usedby.ai/methodology