# How Hospitable uses Intercom

**95%**: “reducing response times by 95%”

As published on [intercom.com](https://www.intercom.com/customers/hospitable). Captured by usedby on 2026-10-08.

- Company: [Hospitable](https://www.usedby.ai/companies/hospitable.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Support

## What the story says

Hospitable, a short-term rental management software company, uses Intercom to support its customers and adopted the Fin AI chatbot to answer common questions from its knowledge base around the clock. Questions Fin cannot answer are routed to human support agents.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Hospitable, not ours.

> With Fin resolving a large portion of inbound queries, Hospitable has been able to keep up with support demand – and even scale its operations – without having to dramatically increase headcount

- **500**: “It instantly resolved the 500 support queries that were in the backlog.”
- **61%**: “in a recent poll of new customers, we found that 61% preferred to opt for the faster responses of AI vs waiting to speak with a customer support agent.”

> We chose Fin over other solutions because in testing, it consistently outperformed others on both speed and accuracy, which were incredibly important to us and our customers
>
> Pierre-Camille Hamana, CEO and Founder of Hospitable

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 95% is printed word for word on the page, near the name of Hospitable.
- Checked: the passage quoted above is copied word for word from the page, near the name of Hospitable.
- Checked: Hospitable uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/hospitable-intercom · How we check: https://www.usedby.ai/methodology