# How Atomicwork uses Cohere

**20%** improvement in accuracy using Cohere Rerank

As published on [cohere.com](https://cohere.com/customer-stories/atomicwork). Captured by usedby on 2026-10-02.

- Company: [Atomicwork](https://www.usedby.ai/companies/atomicwork.md)
- Tool: [Cohere](https://www.usedby.ai/tools/cohere.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)

## The use case: how Atomicwork deploys Cohere

Atomicwork built Atom AI, a digital IT support assistant, using Cohere's Command R+ and Rerank with retrieval-augmented generation. It lets employees find answers from enterprise knowledge sources directly in tools like Slack and Microsoft Teams.

Summary written by usedby from the source page, in English. The figures are those of Cohere and Atomicwork, not ours.

> After running evaluation benchmarks, Atomicwork saw a 20% improvement in accuracy using Cohere Rerank. And using Cohere models, the solution performed well across established metrics with 75% improvement to latency and 168% accuracy improvement over competitive models like GPT3.5.

- **75%**: “75% improvement to latency”
- **168%**: “168% accuracy improvement over competitive models like GPT3.5”

> The Cohere team have been incredibly helpful design partners, collaborating closely with us — sharing best practices and guidelines, even helping tune prompts for very specific use cases for which we use the Cohere models.
>
> Aparna Chugh, Head of Product, Atomicwork

Source: [cohere.com](https://cohere.com/customer-stories/atomicwork), captured 2026-10-02.

## Other AI tools used by Atomicwork

- [DevRev](https://www.usedby.ai/tools/devrev.md) — Confirmed
- [Mutiny](https://www.usedby.ai/tools/mutiny.md) — Confirmed
- [TrueFoundry](https://www.usedby.ai/tools/truefoundry.md) — Observed

## Cohere users in IT Services & System Integration

- [Fujitsu](https://www.usedby.ai/companies/fujitsu.md) — Confirmed
- [Oracle](https://www.usedby.ai/companies/oracle.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Observed
- [Ensemble](https://www.usedby.ai/companies/ensemble.md) — Observed
- [LG CNS](https://www.usedby.ai/companies/lg-cns.md) — Observed
- [SAP](https://www.usedby.ai/companies/sap.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 20% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Atomicwork.
- Checked: Atomicwork uses Cohere. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/how-atomicwork-uses-cohere-cdbc24d6 · How we check: https://www.usedby.ai/methodology