# How Lifen uses Dust

**two hours per week**: “Dust saves employees up to two hours per week on routine tasks”

As published on [dust.tt](https://dust.tt/customers/customer-story-lifen), November 2024. Captured by usedby on 2026-10-24.

- Company: [Lifen](https://www.usedby.ai/companies/lifen.md)
- Tool: [Dust](https://www.usedby.ai/tools/dust.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Customer Support, Operations, Legal, Sales, Tech, RevOps

## The use case: how Lifen deploys Dust

Lifen builds specialized AI agents on Dust for customer support (suggesting resolutions inside Zendesk), for sales and legal teams (guidance on contract legal requirements), and for internal knowledge search across Slack and Notion.

Summary written by usedby from the source page, in English. The figures are those of Dust and Lifen, not ours.

> Across all departments, Lifen estimates that Dust saves employees up to two hours per week on routine tasks, particularly in meeting recaps and follow-ups from transcripts.

- **one-third**: “Approximately one-third of Lifen employees use Dust every week.”

> Dust is a very powerful tool that can be part of every productivity challenge we face, it is now considered systematically in every workflow/automation we build
>
> Raphaël Brousse, VP Of Operations at Lifen

Source: [dust.tt](https://dust.tt/customers/customer-story-lifen), captured 2026-10-24.

> For now, mostly productivity improvements.
>
> Thê-Minh Trinh, Sr Product Manager

Source: [dust.tt](https://dust.tt/customers/long-live-the-builders-the-minh-trinh), captured 2026-10-24.

## Dust users in HealthTech & Digital Health

- [Alma](https://www.usedby.ai/companies/alma.md) — Confirmed
- [Doctolib](https://www.usedby.ai/companies/doctolib.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure two hours per week is printed word for word on the page, near the name of Lifen.
- Checked: the passage quoted above is copied word for word from the page, near the name of Lifen.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Lifen uses Dust. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/how-lifen-saves-up-to-two-hours-per-week-per-employee-3fdd1fbc · How we check: https://www.usedby.ai/methodology