# How Plaid uses Retool

**80%**: “improving their average ticket resolution time by 80%”

As published on [retool.com](https://retool.com/customers/plaid). Captured by usedby on 2026-10-08.

- Company: [Plaid](https://www.usedby.ai/companies/plaid.md)
- Tool: [Retool](https://www.usedby.ai/tools/retool.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer support, Operations, Engineering

## What the story says

Plaid's support team uses Retool to build internal apps that centralize integration health data and ticket context from several tools into one interface. Reps can also create pre-populated Jira tickets from within the app.

Summary written by usedby from the source page, in English. The figures are those of Retool and Plaid, not ours.

> They found that Retool contributed to improving their average ticket resolution time by 80%. With custom tools that centralize data and automate hundreds of manual steps, Plaid's support team nearly doubled their efficiency, and they help customers much faster.

> Retool is speed. Developers care deeply about how long it takes to do something.
>
> Chris O’Neill, Plaid support engineer

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 80% is printed word for word on the page, near the name of Plaid.
- Checked: the passage quoted above is copied word for word from the page, near the name of Plaid.
- Checked: Plaid uses Retool. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/how-plaid-s-support-team-improved-their-average-ti · How we check: https://www.usedby.ai/methodology