# How Ramp uses Retool

**20%** improvement in business operations efficiency

As published on [retool.com](https://retool.com/customers/ramp). Captured by usedby on 2026-10-24.

- Company: [Ramp](https://www.usedby.ai/companies/ramp.md)
- Tool: [Retool](https://www.usedby.ai/tools/retool.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Operations, Customer Support, Engineering

## The use case: how Ramp deploys Retool

Ramp uses Retool to build internal tools for its operations and support teams, including a risk management app where agents view customer risk signals and approve credit increases that update the back end. It has built over 100 internal apps, most used for underwriting, fraud analysis, and risk management.

Summary written by usedby from the source page, in English. The figures are those of Retool and Ramp, not ours.

> Ramp was able to build over 100 internal tools in less than a year. Building those tools from scratch would have taken much longer. Even if an engineering team took two days per tool, that’s 200 days to build out the current suite

- **$200,000**: “Geoff calculated this to be close to $200,000 in costs in the first year of using Retool alone.”
- **100**: “Ramp was able to build over 100 internal tools in less than a year.”

> We like Retool a lot because you don't necessarily need a computer science degree to make changes on Retool,
>
> Geoff Charles, Head of Product

Source: [retool.com](https://retool.com/customers/ramp), captured 2026-10-02.

> it’s at least 10-20% improvement to operational efficiency.
>
> Geoff Charles, Head of Product

Source: [retool.com](https://retool.com/customers/ramp), captured 2026-10-08.

> When you think about financial services,” Geoff says, “especially B2B financial services, there are a lot of different functions that need to run on our core applications.
>
> Geoff Charles, Head of Product

Source: [retool.com](https://retool.com/customers/ramp), captured 2026-10-18.

> If you think about those three value propositions,” he says, “it’s at least 10-20% improvement to operational efficiency.
>
> Geoff Charles, Head of Product

Source: [retool.com](https://retool.com/customers/ramp), captured 2026-10-18.

> This is where Retool helps us more than any other business analytics tools—it combines visibility with action, saving us time and limiting the number of errors we make.
>
> Calvin Lee, Chief of Staff

Source: [retool.com](https://retool.com/customers/ramp-operations), captured 2026-10-08.

## Other AI tools used by Ramp

- [Assembled](https://www.usedby.ai/tools/assembled.md) — Confirmed
- [Claude](https://www.usedby.ai/tools/claude.md) — Confirmed
- [Hex](https://www.usedby.ai/tools/hex.md) — Confirmed
- [Hightouch](https://www.usedby.ai/tools/hightouch.md) — Confirmed
- [Notion](https://www.usedby.ai/tools/notion.md) — Confirmed
- [Perplexity](https://www.usedby.ai/tools/perplexity.md) — Confirmed

## Retool users in Fintech & Payments

- [Brex](https://www.usedby.ai/companies/brex.md) — Confirmed
- [Checkout.com](https://www.usedby.ai/companies/checkout-com.md) — Confirmed
- [EarnIn](https://www.usedby.ai/companies/earnin.md) — Confirmed
- [Plaid](https://www.usedby.ai/companies/plaid.md) — Confirmed
- [Remitly](https://www.usedby.ai/companies/remitly.md) — Confirmed
- [Teya](https://www.usedby.ai/companies/teya.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 20% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ramp.
- Checked: each number in our summary is printed on the page.
- Checked: Ramp uses Retool. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/how-ramp-turned-product-and-financial-operations-i · How we check: https://www.usedby.ai/methodology