# How Uber uses Writer

As published on [writer.com](https://writer.com/blog/uber-customer-story/), September 2024. Captured by usedby on 2026-10-24.

- Company: [Uber](https://www.usedby.ai/companies/uber.md)
- Tool: [Writer](https://www.usedby.ai/tools/writer.md)
- Industry: [Mobility & Ride-hailing](https://www.usedby.ai/companies/industry/mobility-ride-hailing.md)
- Teams: Support, Sales

## The use case: how Uber deploys Writer

Uber's global community operations team builds custom Writer agents, run inside Google Sheets, to generate and update support saved replies, Help Center articles and FAQs. Writer also holds regional legal and style guidance so the assets follow local rules, and the team is rolling out Knowledge Graph for internal access to company and product information.

Summary written by usedby from the source page, in English. The figures are those of Writer and Uber, not ours.

> We create upwards of one million saved replies today, and have over 50,000 help center articles. The WRITER agents we’ve built for these use cases are helping us improve our user experience, while simultaneously optimizing our team’s capacity.

> We selected WRITER because it had the fastest speed-to-market and robust capabilities, in addition to being able to scale with us as we grow.
>
> Hadley Ferguson, Director of Global Community Operations

Source: [writer.com](https://writer.com/blog/uber-customer-story/), captured 2026-10-24.

## Other AI tools used by Uber

- [Celonis](https://www.usedby.ai/tools/celonis.md) — Confirmed
- [Comet Opik](https://www.usedby.ai/tools/comet-opik.md) — Confirmed
- [Gong](https://www.usedby.ai/tools/gong.md) — Confirmed
- [Pigment](https://www.usedby.ai/tools/pigment.md) — Confirmed
- [Smartly](https://www.usedby.ai/tools/smartly.md) — Confirmed
- [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) — Confirmed

## Other companies using Writer

- [Franklin Templeton](https://www.usedby.ai/companies/franklin-templeton.md) — Confirmed
- [Handshake](https://www.usedby.ai/companies/handshake.md) — Confirmed
- [Ivanti](https://www.usedby.ai/companies/ivanti.md) — Confirmed
- [Vanguard](https://www.usedby.ai/companies/vanguard.md) — Confirmed
- [6sense](https://www.usedby.ai/companies/6sense.md) — Observed
- [Adore Me](https://www.usedby.ai/companies/adore-me.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the passage quoted above is copied word for word from the page, near the name of Uber.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Uber uses Writer. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/how-uber-creates-a-unified-knowledge-ecosystem-wit · How we check: https://www.usedby.ai/methodology