# How Hudl uses Zapier

**10,000**: “10,000 tasks automated in 2 months”

As published on [zapier.com](https://zapier.com/customer-stories/hudl). Captured by usedby on 2026-10-08.

- Company: [Hudl](https://www.usedby.ai/companies/hudl.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)
- Teams: Customer Support

## What the story says

Hudl uses a multi-step Zap that is triggered when a customer support form is submitted. It creates a case in Salesforce, adds a row to a Google Sheet, and routes the request based on the form responses.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Hudl, not ours.

> This one multi-step Zap has removed 10,000+ previously manual tasks from the customer support team's to-do list and reduced response times from 24+ hours to just a few hours.

- **$15,000**: “$15,000 saved per year”
- **21.5%**: “21.5% decrease in response time”

> I could just teach myself as I went through the building process, which is really a testament to the UX design of Zapier.
>
> Tori Phillips, Revenue Operations Systems Administrator at Hudl

Source: [zapier.com](https://zapier.com/customer-stories/hudl), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 10,000 is printed word for word on the page, near the name of Hudl.
- Checked: the passage quoted above is copied word for word from the page, near the name of Hudl.
- Checked: Hudl uses Zapier. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/hudl-zapier · How we check: https://www.usedby.ai/methodology