# How IBM uses CrewAI

As published on [crewai.com](https://crewai.com/case-studies/ibm-automates-federal-eligibility-with-agents). Captured by usedby on 2026-10-17.

- Company: [IBM](https://www.usedby.ai/companies/ibm.md)
- Tool: [CrewAI](https://www.usedby.ai/tools/crewai.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)

## What the story says

IBM Consulting's federal practice uses CrewAI to determine applicant eligibility for federal agency programs. Agents extract applicant data from documents, summarize findings and calculate eligibility, with flows controlling when business rules versus autonomous agents run, integrated with WatsonX.AI.

Summary written by usedby from the source page, in English. The figures are those of CrewAI and IBM, not ours.

> Deployed multiple agents to extract applicant data from documents, summarize findings, and calculate program eligibility.

> We use Crew AI basically to determine the eligibility of an applicant... we use flows—that’s what gives us flexibility!
>
> Narayanan Alavandar

Source: [crewai.com](https://crewai.com/case-studies/ibm-automates-federal-eligibility-with-agents), captured 2026-10-17.

## What usedby checked

We compared the story with its live page on 2026-10-17.

- Checked: the passage quoted above is copied word for word from the page, near the name of IBM.
- Checked: IBM uses CrewAI. Confirmed line. Latest check across sources: 2026-10-17.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ibm-crewai · How we check: https://www.usedby.ai/methodology