# How Icertis uses Glean

**30-35%**: “This led to a 30-35% increase in token efficiency and better outcomes for Icertis.”

As published on [glean.com](https://www.glean.com/resources/customer-stories/icertis). Captured by usedby on 2026-10-17.

- Company: [Icertis](https://www.usedby.ai/companies/icertis.md)
- Tool: [Glean](https://www.usedby.ai/tools/glean.md)
- Industry: [Legal & Compliance](https://www.usedby.ai/companies/industry/legal-compliance-legaltech.md)
- Teams: Go-to-market, Sales

## What the story says

Icertis uses Glean as a system-agnostic AI platform that indexes data from its go-to-market systems, so queries run on already-indexed data instead of pulling full datasets. The go-to-market team built agents and skills on it for account planning, business case generation and customer lookups.

Summary written by usedby from the source page, in English. The figures are those of Glean and Icertis, not ours.

> Instead of pulling from an entire dataset every time someone looks something up, the way it typically works with MCP connectors, Glean runs the query against already-indexed, already-fresh data. This led to a 30-35% increase in token efficiency and better outcomes for Icertis.

- **13.5 times**: “Sales productivity alone is yielding us 13.5 times ROI on the investment we're making in Glean, just by saving half an hour a day for every seller using Glean.”
- **more than 40 agents**: “With Glean, Icertis built more than 40 agents during the pilot program alone.”
- **80 signals**: “Glean indexed that data, keeping it fresh on a day-in, day-out basis by tracking more than 80 signals, from how often a file gets opened to whether it has been updated recently.”

> Glean turned our GTM AI strategy from a roadmap conversation into a tangible tool that employees can use on day one.
>
> Chinmay Shepal, Associate Vice President Enterprise Systems & AI Strategy

Source: [glean.com](https://www.glean.com/resources/customer-stories/icertis), captured 2026-10-17.

## What usedby checked

We compared the story with its live page on 2026-10-17.

- Checked: the figure 30-35% is printed word for word on the page, near the name of Icertis.
- Checked: the passage quoted above is copied word for word from the page, near the name of Icertis.
- Checked: Icertis uses Glean. Confirmed line. Latest check across sources: 2026-10-17.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/icertis-glean · How we check: https://www.usedby.ai/methodology