# How ICICI Prudential Life Insurance uses DevRev

**95%**: “ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%”

As published on [devrev.ai](https://devrev.ai/customers/icici-prudential-life), January 2024. Captured by usedby on 2026-10-24.

- Company: [ICICI Prudential Life Insurance](https://www.usedby.ai/companies/icici-prudential-life-insurance.md)
- Tool: [DevRev](https://www.usedby.ai/tools/devrev.md)
- Industry: [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech.md)
- Teams: Support, Development, Product

## The use case: how ICICI Prudential Life Insurance deploys DevRev

ICICI Prudential Life Insurance uses DevRev's Computer to record and replay user interactions in its internal sales app, so support can categorize issues and raise detailed tickets. Developers use the same insights plus app logs and stack traces to reproduce and fix app problems.

Summary written by usedby from the source page, in English. The figures are those of DevRev and ICICI Prudential Life Insurance, not ours.

> Previously, resolving app-related issues could take up to 48 hours, a time-consuming process that could impact user experience and operational efficiency. However, with DevRev's solutions, they dramatically reduced this time to less than 2 hours.

- **48 hours**: “Previously, resolving app-related issues could take up to 48 hours, a time-consuming process that could impact user experience and operational efficiency.”

> DevRev has helped us to bring down the troubleshooting time for production issues and enabled us to provide drastically faster resolution.
>
> Kunal Kadam, Senior IT Project Manager

Source: [devrev.ai](https://devrev.ai/customers/icici-prudential-life), captured 2026-10-02.

## Other AI tools used by ICICI Prudential Life Insurance

- [TruefanAI](https://www.usedby.ai/tools/truefanai.md) — Confirmed

## Other companies using DevRev

- [100ms](https://www.usedby.ai/companies/100ms.md) — Confirmed
- [ActionIQ](https://www.usedby.ai/companies/actioniq.md) — Confirmed
- [Aditya Birla Capital](https://www.usedby.ai/companies/aditya-birla-capital.md) — Confirmed
- [Anand Rathi (AR Digital Wealth)](https://www.usedby.ai/companies/anand-rathi-ar-digital-wealth.md) — Confirmed
- [Atomicwork](https://www.usedby.ai/companies/atomicwork.md) — Confirmed
- [Bajaj Finserv](https://www.usedby.ai/companies/bajaj-finserv.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 95% is printed word for word on the page, near the name of ICICI Prudential Life Insurance.
- Checked: the passage quoted above is copied word for word from the page, near the name of ICICI Prudential Life Insurance.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: ICICI Prudential Life Insurance uses DevRev. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/icici-prudential-life-insurance-uses-devrev-to-sla · How we check: https://www.usedby.ai/methodology