# How iContact uses Krisp

**750 systems**: “full rollout of Krisp AI Noise Cancellation across 750 systems, completed in just one week”

As published on [krisp.ai](https://krisp.ai/customers/icontact/). Captured by usedby on 2026-10-24.

- Company: [iContact](https://www.usedby.ai/companies/icontact.md)
- Tool: [Krisp](https://www.usedby.ai/tools/krisp.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)

## The use case: how iContact deploys Krisp

iContact BPO runs Krisp noise cancellation and voice isolation across its contact center systems to remove background noise and voices from calls for both agents and customers. It began with a pilot on healthcare campaigns before rolling out to all of its systems.

Summary written by usedby from the source page, in English. The figures are those of Krisp and iContact, not ours.

> That success led to a full rollout of Krisp AI Noise Cancellation across 750 systems, completed in just one week.

- **~60%**: “~60% improvement in understandability scores”

> By integrating Krisp AI, we’ve improved both agent and customer experience while reinforcing our commitment to innovation and better ways of working.
>
> David Hood, COO, iContact BPO

Source: [krisp.ai](https://krisp.ai/customers/icontact/), captured 2026-10-24.

## Other companies using Krisp

- [Arrivia](https://www.usedby.ai/companies/arrivia.md) — Confirmed
- [Automated Health Systems](https://www.usedby.ai/companies/automated-health-systems.md) — Confirmed
- [Everise](https://www.usedby.ai/companies/everise.md) — Confirmed
- [Movate](https://www.usedby.ai/companies/movate.md) — Confirmed
- [NTT Data](https://www.usedby.ai/companies/ntt-data.md) — Confirmed
- [Nutun](https://www.usedby.ai/companies/nutun.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 750 systems is printed word for word on the page, near the name of iContact.
- Checked: the passage quoted above is copied word for word from the page, near the name of iContact.
- Checked: iContact uses Krisp. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/icontact-bpo-krisp · How we check: https://www.usedby.ai/methodology