# How Ideris uses Intercom

**17%**: “Ideris has increased its self-serve support rate by 17%”

As published on [intercom.com](https://www.intercom.com/customers/ideris). Captured by usedby on 2026-10-08.

- Company: [Ideris](https://www.usedby.ai/companies/ideris.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Support

## What the story says

Ideris, a Brazilian e-commerce integration platform, uses Intercom Messenger as its primary support channel and Articles to run a help center for customer self-service. It also uses Product Tours, Series campaigns and the Intercom API for onboarding, surveys, feedback and connecting other tools.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Ideris, not ours.

> The team leverages Articles to host a robust help center and empower customers to self-serve answers to their own queries. Before using Intercom, Ideris's help center was receiving up to 500 visits per month. Since implementing Intercom, it's receiving more than 5,000 visits every month – a 90% increase.

- **90%**: “Since implementing Intercom, it's receiving more than 5,000 visits every month – a 90% increase.”

> We really like Intercom’s UI and we know that it provides an outstanding experience for our customers, which we feel pretty great about. It’s as simple as that!
>
> Rodrigo Moro, Business Intelligence Coordinator at Ideris

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 17% is printed word for word on the page, near the name of Ideris.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ideris.
- Checked: Ideris uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/ideris-intercom · How we check: https://www.usedby.ai/methodology