# How iFIT Health & Fitness Inc. uses Forethought

**436 agent hours**: “436 agent hours saved”

As published on [forethought.ai](https://forethought.ai/case-studies/ifit). Captured by usedby on 2026-10-05.

- Company: [iFIT Health & Fitness Inc.](https://www.usedby.ai/companies/ifit.md)
- Tool: [Forethought](https://www.usedby.ai/tools/forethought.md)
- Industry: [Consumer Goods](https://www.usedby.ai/companies/industry/consumer-goods-fmcg.md)
- Teams: Customer Support

## What the story says

iFIT uses Forethought's Solve as the chat widget in its help center to resolve repetitive tickets, Triage to classify and route incoming tickets, Assist to surface knowledge articles and past cases to agents inside Salesforce, and Discover to find topics and workflows worth automating. The support team automated three workflows based on Discover's recommendations.

Summary written by usedby from the source page, in English. The figures are those of Forethought and iFIT Health & Fitness Inc., not ours.

> Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.

- **33%**: “Now, 33% of chats are deflected via the Solve widget.”
- **82%**: “With 82% accuracy in predictions, Triage helps analyze tickets to route them to the right agent.”
- **3,689**: “Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.”
- **+20,000**: “+20,000 instant chat resolutions”

> Before Discover, we didn’t have a system in place to understand the top drivers on our member center. It was really difficult to understand why or if articles were deflecting chats and emails. Now with Discover, I can easily understand which topics are most common and missing from our knowledge articles, filling in the gaps. It’s so easy to use and having that data gives me confidence that I’m making the right decisions.
>
> Dustin Auman, Operations Manager

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 436 agent hours is printed word for word on the page, near the name of iFIT Health & Fitness Inc..
- Checked: the passage quoted above is copied word for word from the page, near the name of iFIT Health & Fitness Inc..
- Checked: iFIT Health & Fitness Inc. uses Forethought. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ifit-forethought · How we check: https://www.usedby.ai/methodology