# How IHG Hotels & Resorts uses BigPanda

**99.8%** availability of internal systems

As published on [bigpanda.io](https://www.bigpanda.io/customer/ihg-case-study/), April 2023. Captured by usedby on 2026-11-08.

- Company: [IHG Hotels & Resorts](https://www.usedby.ai/companies/ihg-hotels-resorts.md)
- Tool: [BigPanda](https://www.usedby.ai/tools/bigpanda.md)
- Industry: [Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality.md)
- Teams: Unified Command Center, Global Infrastructure and Operations

## The use case: how IHG Hotels & Resorts deploys BigPanda

IHG's Unified Command Center uses BigPanda to combine events from separate monitoring tools into one view, filter out false positives and harmless events, and add context to turn the remaining events into actionable alerts. This helps the team detect and resolve incidents earlier.

Summary written by usedby from the source page, in English. The figures are those of BigPanda and IHG Hotels & Resorts, not ours.

> With BigPanda, we have reached an availability number of 99.8%, which is the best on record we have at IHG for our internal systems.

> With BigPanda, we have reached an availability number of 99.8%, which is the best on record we have at IHG for our internal systems.
>
> Alvin Smith, Vice President, Global Infrastructure and Operations, InterContinental Hotels Group (IHG)

Source: [bigpanda.io](https://www.bigpanda.io/customer/ihg-case-study/), captured 2026-10-07.

## Other companies using BigPanda

- [Autodesk](https://www.usedby.ai/companies/autodesk.md) — Confirmed
- [Bungie](https://www.usedby.ai/companies/bungie.md) — Confirmed
- [CDI, an AHEAD Company](https://www.usedby.ai/companies/cdi-an-ahead-company.md) — Confirmed
- [Cambia Health Solutions](https://www.usedby.ai/companies/cambia-health-solutions.md) — Confirmed
- [FreeWheel](https://www.usedby.ai/companies/freewheel.md) — Confirmed
- [Lucid Motors](https://www.usedby.ai/companies/lucid-motors.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-08.

- Checked: the figure 99.8% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of IHG Hotels & Resorts.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: IHG Hotels & Resorts uses BigPanda. Confirmed line. Latest check across sources: 2026-11-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ihg-hotels-resorts-bigpanda · How we check: https://www.usedby.ai/methodology