# How immedio uses GitBook

**30%** Reduction in support-to-engineering escalations

As published on [gitbook.com](https://www.gitbook.com/customers/immedio). Captured by usedby on 2026-11-13.

- Company: [immedio](https://www.usedby.ai/companies/immedio.md)
- Tool: [GitBook](https://www.usedby.ai/tools/gitbook.md)
- Teams: Engineering, Support, Product

## The use case: how immedio deploys GitBook

immedio migrated its help center from Zendesk to GitBook and uses it as the single source of truth for documentation. Engineers contribute through Git-based Markdown review, product managers use the visual editor, and the team uses GitBook Assistant for AI search of the docs.

Summary written by usedby from the source page, in English. The figures are those of GitBook and immedio, not ours.

> Before the migration, engineering was handling more than 70 escalated support cases per month. After the move to GitBook, inquiries dropped by roughly 30%.

- **70**: “Before the migration, engineering was handling more than 70 escalated support cases per month.”

> GitBook helped us turn documentation into something we can actually trust — a single source of truth that scales as the product grows.
>
> Takuma Inoue, Engineering Manager

Source: [gitbook.com](https://www.gitbook.com/customers/immedio), captured 2026-11-13.

## Other companies using GitBook

- [FedEx](https://www.usedby.ai/companies/fedex.md) — Confirmed
- [FreedomPay](https://www.usedby.ai/companies/freedompay.md) — Confirmed
- [Frends](https://www.usedby.ai/companies/frends.md) — Confirmed
- [Gantner](https://www.usedby.ai/companies/gantner.md) — Confirmed
- [Gravitee](https://www.usedby.ai/companies/gravitee.md) — Confirmed
- [Maple Finance](https://www.usedby.ai/companies/maple-finance.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-13.

- Checked: the figure 30% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of immedio.
- Checked: immedio uses GitBook. Confirmed line. Latest check across sources: 2026-11-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/immedio-gitbook · How we check: https://www.usedby.ai/methodology