# How incident.io uses Common Room

As published on [commonroom.io](https://www.commonroom.io/customers/incident-io/), May 2026. Captured by usedby on 2026-10-07.

- Company: [incident.io](https://www.usedby.ai/companies/incident-io.md)
- Tool: [Common Room](https://www.usedby.ai/tools/common-room.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: RevOps, AEs, Ops

## The use case: how incident.io deploys Common Room

incident.io's RevOps lead uses Common Room's DataAgent to find and fix CRM data problems in Salesforce, including duplicate accounts, outdated contacts and contacts not matched to any account. This lets a one-person RevOps function keep the data reliable without a dedicated data hire.

Summary written by usedby from the source page, in English. The figures are those of Common Room and incident.io, not ours.

> Account duplicates dropped from ~3% to ~0.8% across 140,000+ accounts, and continue to trend lower as new duplicates are caught on a rolling basis.

- **3,700**: “3,700 of 19,000 “Unknown Company” contacts were matched to real accounts”
- **140,000+**: “Account duplicates dropped from ~3% to ~0.8% across 140,000+ accounts”

> I wouldn’t say minutes versus hours. I’d say minutes versus days — or weeks.
>
> Khaled AlSaleh, RevOps Leader

Source: [commonroom.io](https://www.commonroom.io/customers/incident-io/), captured 2026-10-07.

> Common Room was a breakthrough. Now I have a tool that feels like it was built for prospecting—something I can put in the hands of every BDR and every AE.
>
> Tom Wentworth, CMO

Source: [commonroom.io](https://www.commonroom.io/customers/incident-boost-pipegen-performance/), captured 2026-10-07.

## Other AI tools used by incident.io

- [Recall.ai](https://www.usedby.ai/tools/recall.md) — Confirmed
- [Pylon](https://www.usedby.ai/tools/pylon.md) — Observed

## Common Room users in DevTools & Infrastructure

- [Anyscale](https://www.usedby.ai/companies/anyscale.md) — Confirmed
- [Apollo GraphQL](https://www.usedby.ai/companies/apollo-graphql.md) — Confirmed
- [Northflank](https://www.usedby.ai/companies/northflank.md) — Confirmed
- [Pulumi](https://www.usedby.ai/companies/pulumi.md) — Confirmed
- [Replit](https://www.usedby.ai/companies/replit.md) — Confirmed
- [Superhuman](https://www.usedby.ai/companies/superhuman.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of incident.io.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: incident.io uses Common Room. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/incident-io-common-room · How we check: https://www.usedby.ai/methodology