# How Ingka Group uses Celonis

**170 million** sales orders analyzed

As published on [celonis.com](https://www.celonis.com/solutions/stories/ingka-group-order-to-cash). Captured by usedby on 2026-10-30.

- Company: [Ingka Group](https://www.usedby.ai/companies/ingka-group.md)
- Tool: [Celonis](https://www.usedby.ai/tools/celonis.md)
- Teams: Center of excellence

## The use case: how Ingka Group deploys Celonis

Ingka Group, an IKEA retailer, uses Celonis process mining to analyze its sales order flow and identify process variants that detract from a 'perfect order'. Its center of excellence manages the platform and uses the insights to drive continuous improvement, such as reducing failed click-and-collect pick-ups.

Summary written by usedby from the source page, in English. The figures are those of Celonis and Ingka Group, not ours.

> But process mining gave them total visibility over their current sales order process by analyzing nearly 170 million sales orders to uncover process variants “in the millions”.

> When you have an undeniable, unbiased vision of the truth that process mining gives you, you can then go to someone and say, ‘When a product you’re trying to pick is damaged, these are all of the effects downstream.
>
> Tim Hills, Process and Data Insight Development Manager, Ingka Group

Source: [celonis.com](https://www.celonis.com/solutions/stories/ingka-group-order-to-cash), captured 2026-10-30.

## Other companies using Celonis

- [ABB](https://www.usedby.ai/companies/abb.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Alstom transport](https://www.usedby.ai/companies/alstom-transport.md) — Confirmed
- [AstraZeneca](https://www.usedby.ai/companies/astrazeneca.md) — Confirmed
- [Autodesk](https://www.usedby.ai/companies/autodesk.md) — Confirmed
- [B3](https://www.usedby.ai/companies/b3.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-30.

- Checked: the figure 170 million is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ingka Group.
- Checked: Ingka Group uses Celonis. Confirmed line. Latest check across sources: 2026-10-30.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ingka-group-celonis · How we check: https://www.usedby.ai/methodology