# How Instacart uses Moveworks

As published on [moveworks.com](https://www.moveworks.com/us/en/resources/videos/how-instacart-immediately-improved-metrics-with-moveworks). Captured by usedby on 2026-10-09.

- Company: [Instacart](https://www.usedby.ai/companies/instacart.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)
- Teams: HR, Workplace

## What the story says

Instacart's HR and Workplace teams use Moveworks so that employee issues can be resolved quickly through chat, which improved their mean time to resolution.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Instacart, not ours.

> After implementing Moveworks, MTTR improved dramatically for Instacart's HR and Workplace teams because issues are able to be quickly resolved via chat.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Instacart.
- Checked: Instacart uses Moveworks. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/instacart-moveworks · How we check: https://www.usedby.ai/methodology