# How Integratec uses Tidio

**25%**: “around a 25% increase in qualified leads from our website chat”

As published on [tidio.com](https://www.tidio.com/customers/integratec/), March 2026. Captured by usedby on 2026-10-03.

- Company: [Integratec](https://www.usedby.ai/companies/integratec.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: Sales, Customer Success

## What the story says

Integratec uses Tidio chat flows to pre-filter and qualify website leads and to offer automated answers around the clock. Tidio's help desk ticketing system also tracks customer requests and common support questions.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Integratec, not ours.

> Now, Integratec improved their lead generation using chat flows that filter the prospects and provide support at any hour of the day or night. So, when the lead gets to the customer success team, they already have all the necessary information to turn the prospect into a satisfied client.

- **26%**: “As a result, 26% of Integratec website visitors engage with the company’s chatbot, which tags and segments them according to customer properties.”

> I like the friendly interface and the support we receive from the tech team. It’s helpful to be able to have actual meetings with the support team with Plus plan, and I like the amazing price point.
>
> Roberto Coindreau, Director General at Integratec

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 25% is printed word for word on the page, near the name of Integratec.
- Checked: the passage quoted above is copied word for word from the page, near the name of Integratec.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Integratec uses Tidio. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/integratec-tidio · How we check: https://www.usedby.ai/methodology