# How INTEGRIS Health uses Balto

**15% to over 25%** Patient survey participation

As published on [balto.ai](https://www.balto.ai/case-study/integris-health-enhances-patient-support-and-operational-efficiency-with-balto/), November 2024. Captured by usedby on 2026-10-07.

- Company: [INTEGRIS Health](https://www.usedby.ai/companies/integris-health.md)
- Tool: [Balto](https://www.usedby.ai/tools/balto.md)
- Industry: [Hospitals & Care Providers](https://www.usedby.ai/companies/industry/hospitals-care-providers.md)
- Teams: Billing, Patient Financial Services, Contact Center, Quality Assurance

## The use case: how INTEGRIS Health deploys Balto

Integris Health uses Balto's real-time guidance and checklists in its billing and patient financial services contact center to reinforce an active listening protocol and score calls for quality assurance. It also uses Balto's reporting to surface recurring patient issues and review a broader share of calls.

Summary written by usedby from the source page, in English. The figures are those of Balto and INTEGRIS Health, not ours.

> By using Balto’s checklists and real-time guidance, Integris was able to reinforce an “active listening” protocol. Agents now verify patient issues, confirming and restating the reason for the call, which is then scored for QA, ensuring a consistently positive patient experience.

- **under 1%**: “Balto enables Integris to evaluate a broader spectrum of calls without added labor, which previously limited their QA reviews to under 1% of total call volume.”

## Balto users in Hospitals & Care Providers

- [Gonzaba Medical Group](https://www.usedby.ai/companies/gonzaba-medical-group.md) — Confirmed
- [NYPCC](https://www.usedby.ai/companies/nypcc.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 15% to over 25% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of INTEGRIS Health.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: INTEGRIS Health uses Balto. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/integris-health-balto · How we check: https://www.usedby.ai/methodology