# How Inter uses Intercom

**60,000**: “We started out with 11,000 customers contacting us through Intercom every day, and since then, that number has grown to 60,000.”

As published on [intercom.com](https://www.intercom.com/customers/inter). Captured by usedby on 2026-11-05.

- Company: [Inter](https://www.usedby.ai/companies/inter.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Customer Support

## The use case: how Inter deploys Intercom

Inter, a Brazilian digital bank and super app, uses Intercom as its customer service platform to handle high volumes of support conversations, including a help center built with Articles and keyword search to spot trends. It integrates Intercom with its IBM Watson chatbot Babi, Salesforce, and social media support channels.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Inter, not ours.

> The platform has been able to scale with us, allowing us to easily manage the growth. We started out with 11,000 customers contacting us through Intercom every day, and since then, that number has grown to 60,000.

- **less than one minute**: “Currently, Inter has a first response time of less than one minute, which directly impacts customer satisfaction.”
- **60%**: “Using Babi integrated with Intercom to resolve 60% of support requests, the team can be freed up to focus on complex or urgent issues.”
- **81**: “And with an NPS score of 81 (based on Inter's last NPS release for active customers), it's evident that customers are receiving stand-out support experiences.”

> Without a doubt, Intercom has helped us massively as we’ve scaled.
>
> Lais Belico, Solutions & Client Experience Analyst at Inter

Source: [intercom.com](https://www.intercom.com/customers/inter), captured 2026-11-05.

## Other AI tools used by Inter

- [Cursor](https://www.usedby.ai/tools/cursor.md) — Signal
- [Figma](https://www.usedby.ai/tools/figma.md) — Signal
- [LangChain](https://www.usedby.ai/tools/langchain.md) — Signal
- [Sonar](https://www.usedby.ai/tools/sonar.md) — Signal

## Other companies using Intercom

- [3Commas](https://www.usedby.ai/companies/3commas.md) — Confirmed
- [AI21 Labs](https://www.usedby.ai/companies/ai21-labs.md) — Confirmed
- [AgriWebb](https://www.usedby.ai/companies/agriwebb.md) — Confirmed
- [Appliances Online](https://www.usedby.ai/companies/appliances-online.md) — Confirmed
- [Atlassian](https://www.usedby.ai/companies/atlassian.md) — Confirmed
- [Birdie Care](https://www.usedby.ai/companies/birdie-care.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-05.

- Checked: the figure 60,000 is printed word for word on the page, near the name of Inter.
- Checked: the passage quoted above is copied word for word from the page, near the name of Inter.
- Checked: Inter uses Intercom. Confirmed line. Latest check across sources: 2026-11-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/inter-intercom-2 · How we check: https://www.usedby.ai/methodology