# How Intercom uses Intercom

**less than one minute**: “Inter has a first response time of less than one minute”

As published on [intercom.com](https://www.intercom.com/customers/inter). Captured by usedby on 2026-10-05.

- Company: [Intercom](https://www.usedby.ai/companies/intercom.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: Customer Support

## What the story says

Inter, a Brazilian digital bank and super app, uses Intercom as its customer service platform to handle support conversations, power a self-serve help center with Articles, and integrate its IBM Watson chatbot Babi and Salesforce CRM. The team also uses keyword search to analyze conversation trends and monitor social media support channels.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Intercom, not ours.

> Currently, Inter has a first response time of less than one minute, which directly impacts customer satisfaction. Without a doubt, Intercom has helped us massively as we’ve scaled. Our customer contacts very quickly grew to 60,000 per day

- **60,000**: “Our customer contacts very quickly grew to 60,000 per day”
- **60%**: “Using Babi integrated with Intercom to resolve 60% of support requests”
- **81**: “And with an NPS score of 81”
- **11,000**: “We started out with 11,000 customers contacting us through Intercom every day”

> Without a doubt, Intercom has helped us massively as we’ve scaled.
>
> Lais Belico, Solutions & Client Experience Analyst at Inter

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure less than one minute is printed word for word on the page, near the name of Intercom.
- Checked: the passage quoted above is copied word for word from the page, near the name of Intercom.
- Checked: Intercom uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/inter-intercom · How we check: https://www.usedby.ai/methodology