# How Intercom uses Augment Code

**90–95%**: “90–95% of Marvin’s production code over the last months was written by Augment”

As published on [augmentcode.com](https://www.augmentcode.com/customers/intercom-scales-with-augment). Captured by usedby on 2026-10-06.

- Company: [Intercom](https://www.usedby.ai/companies/intercom.md)
- Tool: [Augment Code](https://www.usedby.ai/tools/augment-code.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: Engineering, Infrastructure, Product

## What the story says

Intercom's engineers use Augment Code's local and remote agents to plan features, split them into GitHub issues, and generate draft pull requests in parallel. They also use it to summarize unfamiliar services and generate diagrams for onboarding into large Ruby and JavaScript codebases.

Summary written by usedby from the source page, in English. The figures are those of Augment Code and Intercom, not ours.

> 90–95% of Marvin’s production code over the last months was written by Augment—at the same quality bar Marvin sets for himself.

- **200 PRs**: “I merged 200 PRs in a week.”
- **100,000 lines**: “We built a large internal app—over 100,000 lines of code.”
- **12–14 hours**: “I can work for 12–14 hours on a weekend project because Augment handles the exhausting parts.”

> It’s the same code I’d write. I just don’t have to type it.
>
> Marvin Bitterlich, Senior Product Engineer

## What usedby checked

We compared the story with its live page on 2026-10-06.

- Checked: the figure 90–95% is printed word for word on the page, near the name of Intercom.
- Checked: the passage quoted above is copied word for word from the page, near the name of Intercom.
- Checked: Intercom uses Augment Code. Confirmed line. Latest check across sources: 2026-10-06.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/intercom-augment-code · How we check: https://www.usedby.ai/methodology