# How Intercom uses Figma

As published on [intercom.com](https://www.intercom.com/blog/design-team-switching-to-figma), November 2019. Captured by usedby on 2026-11-15.

- Company: [Intercom](https://www.usedby.ai/companies/intercom.md)
- Tool: [Figma](https://www.usedby.ai/tools/figma.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: Product design

## The use case: how Intercom deploys Figma

Intercom's product design team switched from Sketch to Figma as its primary design tool. They use it for shared design files, critique sessions, commenting and feedback, lightweight prototyping, and handing designs over to engineers, replacing separate file storage and handover tools.

Summary written by usedby from the source page, in English. The figures are those of Figma and Intercom, not ours.

> Figma also becomes a default space for commenting on work in progress designs and doing some lightweight prototyping. All together, this saved our company money and became a strong argument for switching from Sketch to Figma.

> The very fact that the entire handover now happens with a single click on the “Share” button is amazing, a considerable improvement on the previous process.
>
> Andrey Sundiev

Source: [intercom.com](https://www.intercom.com/blog/design-team-switching-to-figma), captured 2026-11-15.

## Other AI tools used by Intercom

- [Assembled](https://www.usedby.ai/tools/assembled.md) — Confirmed
- [Augment Code](https://www.usedby.ai/tools/augment-code.md) — Confirmed
- [Claude](https://www.usedby.ai/tools/claude.md) — Confirmed
- [Clay](https://www.usedby.ai/tools/clay.md) — Confirmed
- [Coda](https://www.usedby.ai/tools/coda.md) — Confirmed
- [Honeycomb](https://www.usedby.ai/tools/honeycomb.md) — Confirmed

## Other companies using Figma

- [Accor](https://www.usedby.ai/companies/accor.md) — Confirmed
- [Adyen](https://www.usedby.ai/companies/adyen.md) — Confirmed
- [Botim](https://www.usedby.ai/companies/botim.md) — Confirmed
- [Carrefour](https://www.usedby.ai/companies/carrefour.md) — Confirmed
- [Chello](https://www.usedby.ai/companies/chello.md) — Confirmed
- [Customer.io](https://www.usedby.ai/companies/customer-io.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-15.

- Checked: the passage quoted above is copied word for word from the page, near the name of Intercom.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Intercom uses Figma. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/intercom-figma · How we check: https://www.usedby.ai/methodology