# How IPSY uses Zapier

As published on [zapier.com](https://zapier.com/customer-stories/ipsy). Captured by usedby on 2026-10-08.

- Company: [IPSY](https://www.usedby.ai/companies/ipsy.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)
- Industry: [Beauty & Cosmetics](https://www.usedby.ai/companies/industry/beauty-cosmetics.md)
- Teams: Customer Care

## What the story says

IPSY's customer care team uses Zapier to scan Zendesk tickets for allergy-related keywords and log them in a Google Sheet with alerts to the team. It also uses a Zap triggered by a Google Form to filter high-priority issues, send SMS and email alerts, and draft an AI-generated response for weekend emergencies.

Summary written by usedby from the source page, in English. The figures are those of Zapier and IPSY, not ours.

> Now surfacing 20–30 tickets per day, the team catches critical issues faster while maintaining focus on broader priorities.

> Zapier lets us go about our weekends knowing we won’t miss something mission-critical. We’re ready to respond, and we don’t have to keep refreshing Slack.
>
> Larry Montoya, Senior Operations Manager of Customer Care at IPSY

Source: [zapier.com](https://zapier.com/customer-stories/ipsy), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of IPSY.
- Checked: IPSY uses Zapier. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ipsy-zapier · How we check: https://www.usedby.ai/methodology