# How IRC-CEO uses Zendesk AI

**56 percent**: “a reduction by more than 56 percent”

As published on [zendesk.com](https://www.zendesk.com/customer/irc-ceo/), March 2026. Captured by usedby on 2026-10-05.

- Company: [IRC-CEO](https://www.usedby.ai/companies/irc-ceo.md)
- Tool: [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md)
- Teams: Servicing
- Customer since (as the page says): Since onboarding Zendesk in 2022

## What the story says

IRC-CEO, a nonprofit lender, uses Zendesk AI Copilot to help support agents refine tone, summarize and expand messages, and understand calls through voice transcription and summaries. It also uses Zendesk AI to draft and standardize multilingual help center articles.

Summary written by usedby from the source page, in English. The figures are those of Zendesk AI and IRC-CEO, not ours.

> The results are measurable. Today, IRC-CEO’s AI-assisted interactions hold a customer satisfaction score of 82.3 percent. And the organization’s median full resolution time is just 21.2 hours—a reduction by more than 56 percent.

- **76 percent**: “76 percent of tickets are resolved in a single touch”
- **82.3 percent**: “AI-assisted interactions hold a customer satisfaction score of 82.3 percent”
- **21.2 hours**: “median full resolution time is just 21.2 hours”
- **2,000**: “IRC-CEO manages about 2,000 tickets per month”

> With Zendesk, we’re able to offer consistent and dignified service at a scale that simply wouldn’t be possible otherwise.
>
> Terrence Chan, Information Systems Manager

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 56 percent is printed word for word on the page, near the name of IRC-CEO.
- Checked: the passage quoted above is copied word for word from the page, near the name of IRC-CEO.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: IRC-CEO uses Zendesk AI. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai · How we check: https://www.usedby.ai/methodology