# How Jamf uses Moveworks

**70%**: “Since launch, more than 70% of Jamf employees have used Moveworks to get help at work”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/jamf-employees-use-moveworks-ai-powered-support). Captured by usedby on 2026-10-08.

- Company: [Jamf](https://www.usedby.ai/companies/jamf.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Teams: IT, HR, Legal, Facilities

## What the story says

Jamf uses the Moveworks AI assistant, called Caspernicus, inside Slack to answer employee support requests and automate routine tasks such as password resets, software access and distribution list updates. It connects to systems like ServiceNow, Active Directory and Okta and covers IT, HR, Legal and Facilities.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Jamf, not ours.

> Since launch, more than 70% of Jamf employees have used Moveworks to get help at work — a clear signal that conversational, agentic AI can drive both productivity and satisfaction at scale.

- **30%**: “We experienced an impressive adoption rate of 30% within the first month, which is a testament to our employees’ appetite for increased interaction.”

> We experienced an impressive adoption rate of 30% within the first month, which is a testament to our employees’ appetite for increased interaction. The numbers were truly astounding, and we attribute this success to meeting our users where they are and providing a service that they needed.
>
> Melissa Dunham, Senior Director of IT Support and Experience, Jamf

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/jamf-employees-use-moveworks-ai-powered-support), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 70% is printed word for word on the page, near the name of Jamf.
- Checked: the passage quoted above is copied word for word from the page, near the name of Jamf.
- Checked: Jamf uses Moveworks. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/jamf-moveworks · How we check: https://www.usedby.ai/methodology